Contact Us

We're here to help with any questions or concerns you may have

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Email Support

For any questions, technical issues, or concerns, please contact our customer support team:

sora-code@outlook.com

We typically respond within 24 hours

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Order Support

Having issues with your purchase? Need help with payment or delivery?

Payment processing problems
Delivery delays or issues
Account activation problems
Refund requests

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Technical Support

Need help with product setup or technical issues?

Sora invite code activation
ChatGPT Plus account access
Product compatibility questions
Usage guidance and tips

Our Commitment to You

At Sora Code Store, we value every customer and are committed to providing excellent service. If you encounter any issues with your purchase or have questions about our products, please don't hesitate to reach out to our support team.

We understand that purchasing AI tools and services can sometimes be confusing, and we're here to make the process as smooth as possible for you. Whether you're having trouble with:

Payment processing - We'll help resolve any payment issues quickly
Product delivery - We ensure fast and secure delivery of all products
Account setup - We provide step-by-step guidance for activation
Technical problems - Our team is knowledgeable about all our products
Refund requests - We offer fair refund policies and quick processing

Our customer support team is experienced and friendly, and we're dedicated to resolving any issues you may have. We believe in building long-term relationships with our customers, and your satisfaction is our top priority.

Ready to get help?

Email Our Support Team

Frequently Asked Questions

How quickly do you respond to emails?

We typically respond to all customer inquiries within 24 hours. For urgent issues, we prioritize faster responses.

What information should I include in my support request?

Please include your order details, the email address used for purchase, and a detailed description of the issue you're experiencing.

Do you offer phone support?

Currently, we provide email support only. This allows us to provide detailed, written responses and maintain records of all communications for better service.

What if I'm not satisfied with the product?

We offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please contact us and we'll work with you to resolve the issue or provide a refund.

Legal Information

By using our services, you agree to our Terms of Service and Privacy Policy. Please review these documents to understand your rights and our responsibilities.