At Sora Code Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, such as when you:
- Make a purchase
- Contact customer support
- Subscribe to our newsletter
- Submit feedback or reviews
This information may include:
- Email address
- Payment information (processed securely by third-party providers)
- Communication preferences
- Support requests and correspondence
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Process purchases and deliver services | Email, payment info | Contract performance |
| Customer support | Email, communication history | Legitimate interest |
| Website improvement | Usage analytics, cookies | Legitimate interest |
| Marketing communications | Email, preferences | Consent |
| Legal compliance | All relevant data | Legal obligation |
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (Stripe)
- Email delivery services
- Website analytics (Google Analytics)
- Customer support tools
- Security and fraud prevention
3.3 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights and property
- Ensure user safety
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing
- Regular security assessments
- Limited access to personal data
- Secure data storage
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings
- Marketing Cookies: Used for targeted advertising (with consent)
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typical retention periods:
- Account information: Until account closure + 3 years
- Transaction records: 7 years (tax compliance)
- Support communications: 3 years
- Marketing data: Until consent withdrawal
7. Your Rights and Choices
7.1 Access and Portability
You have the right to:
- Access your personal information
- Receive a copy of your data
- Transfer your data to another service
7.2 Correction and Updates
You can update your information by:
- Contacting customer support
- Using account settings (if available)
- Requesting corrections via email
7.3 Deletion
You may request deletion of your personal information, subject to legal and operational requirements.
7.4 Marketing Communications
You can opt out of marketing emails by:
- Clicking unsubscribe links in emails
- Contacting us directly
- Updating your preferences
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications
- Displaying prominent notices on our website
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: sora-code@outlook.com
- Subject Line: Privacy Policy Inquiry
- Website: https://sora-code.com
13. Data Protection Officer
For privacy-related concerns, you can reach our Data Protection Officer at the same contact information above.
14. Complaints
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with your local data protection authority.
15. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
16. European Union Privacy Rights (GDPR)
If you are in the European Union, you have rights under the General Data Protection Regulation:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making